• September 8, 2020

System Outage

  • Posted By: Limo Anywhere

Limo Anywhere Community,

These past few days have been incredibly trying for everyone.  In light of the situation, I believe it is important to address our customers and partners regarding what has transpired since last Friday.

First, we would like to thank our customers and partners for your patience and support throughout this ordeal.  We know that this was painful for everyone involved. As mentioned in several of our updates, we would also like to extend our deepest regrets for the disruption that this incident caused you and your customers.

Second, we would be remiss not to thank all of those individuals that worked tirelessly around the clock to bring our systems back up and running as quickly and safely as possible. It was nothing short of a herculean effort, and words cannot express our gratitude.

During the outage, we were 100% focused on restoring our platform, knowing the disruption it was causing our user base, and strove to provide updates as timely and frequently as possible.

Please know that during situations like this, there are times when we ourselves do not have all the answers or information, and therefore updates may not be as informative as everyone would like. That said, there was clearly room for improvement, and we are currently revising our communication process to ensure we can provide updates that are more frequent, without detracting focus from whatever matter is at hand.

We are also in the middle of a very extensive investigation to uncover anything and everything that can be gleaned from the events leading up to, and during the aforementioned situation. Investigations such as these can take a significant amount of time to complete due to the complexity of the incident.

We will provide additional information as soon as possible, but in the meantime, our focus remains on maintaining the most secure and stable environment possible, while the forensic review is underway in parallel.

This was undoubtedly one of the most significant challenges we have faced as a business – and for many of us, personally as well.

The pandemic has already dealt everyone a difficult hand, and while this further complicated matters, it has equally strengthened our resolve.

We will learn from this, we will grow from this, and we will ultimately come out stronger because of this.

Thank you for your trust and support.  We will be in touch soon.

Limo Anywhere President