Final Approach: The Simple “10-Minute Out” Notification That Makes Arrivals Feel Effortless

In premium ground transportation, the guest experience is often defined at the destination. The final moments—pulling up to a hotel, venue, office, or residence—are where service can feel either seamless or uncertain.

Final Approach is designed to remove that uncertainty.

Final Approach is an optimized service notification feature that automatically sends a text message to a designated account contact when the driver is approximately 10 minutes from the drop-off location—so the receiving party is prepared and the arrival runs smoothly.

Note: Final Approach requires an in-car GPS system to function.

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What Final Approach Does

Final Approach helps streamline operations and improve the passenger experience by:

• Sending an automated SMS notification when the vehicle is approximately 10 minutes from drop-off
• Notifying a preset phone number on the account (based on your configuration)
• Allowing the driver to stay focused on driving rather than managing manual updates

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Why It’s Valuable: The Service and Operational Impact

1) Automated notifications reduce manual updates

Many teams rely on dispatchers or drivers to provide last-minute arrival ETAs—especially for high-touch accounts. Final Approach automates the “10 minutes out” message so the right contact receives the update at the right time.

2) Better arrival coordination—without extra workload

Final Approach is built to help greeters, coordinators, and on-site staff be ready at the drop-off point. That readiness can reduce waiting, confusion, and last-minute calls—creating a more polished arrival and improving the passenger experience.

3) Less driver distraction

When drivers are asked to communicate proximity updates manually, it can add pressure during the most demanding part of the trip (traffic, airport loops, venue curbside congestion). Final Approach reduces the need for those check-ins and helps keep drivers focused on the road.

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Practical Examples: How Operators Use Final Approach

Below are common ways operators deploy Final Approach to improve service consistency and create a more “white-glove” arrival experience.

Example 1: Account-based notifications for key clients

Some accounts consistently benefit from proactive arrival coordination—especially those with a receiving party who needs to be ready when the passenger arrives.

With Final Approach, you can configure notifications based on the account associated with the trip, ensuring the right contact gets the message automatically.

What this enables:

• The receiving team can be present and prepared at arrival time
• The passenger feels expected and well taken care of
• Your team spends less time chasing ETAs

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Example 2: Wildcard address notifications for repeat destinations

If you frequently service the same destinations, you can configure wildcard addresses so any trip going to that specific address triggers the 10-minute SMS.

Common use cases:

• A frequently serviced hotel or venue
• A recurring corporate destination
• A location where curbside coordination matters

This is especially helpful when your operation has repeat drop-offs and you want a consistent, standardized process that doesn’t depend on who is dispatching that day.

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Example 3: Wildcard zone notifications for larger areas

When a single address isn’t enough—such as a large campus or a destination with multiple entrances—Final Approach can also be configured using wildcard zones (a defined mappable area). Trips going into that zone can trigger the notification.

Common use cases:

• Large campuses or complexes
• Dense downtown areas where the exact curb may vary
• Destinations with multiple arrival points

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Example 4: Custom SMS wording and personalization

Final Approach supports configurable SMS message content, including placeholders that can personalize the message (for example, using the passenger’s first name).

Why this matters:
A clear, consistent message sets expectations for the receiving party and reduces confusion—especially when multiple people are coordinating an arrival.

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How Final Approach Helps You Offer “Higher-Touch” Service

Final Approach is most valuable any time your service involves a receiving party who benefits from predictability and preparedness—without adding manual work for dispatch or drivers.

It supports a premium service offering by helping you deliver:

• A more polished arrival experience
• More consistent communication
• Better coordination between your team and the client’s on-site stakeholders

In practical terms, it helps you serve accounts that expect strong coordination—where the details matter and the last 10 minutes are highly visible.

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Final Approach Is Included in Black

Final Approach is included in the Black package—our highest level of offering.

If you’re currently a Core or Plus user and you’d like to take advantage of Final Approach, you’ll need to upgrade to Black.

Request a demo to see Final Approach in action—and explore the many additional features included in Black.