Give Operators More Control Over Driver Trip Timing in Driver Anywhere 

We’ve introduced a powerful new enhancement in Driver Anywhere that gives operators greater control over when drivers can update trip statuses — helping prevent premature trip starts and keeping passenger notifications perfectly timed.

Why This Matters

Operators told us that sometimes, drivers would start trips too early — even days before the scheduled pickup time.
When that happened, it could trigger a chain of automated emails and SMS notifications that confused passengers, disrupted dispatch flow, and created unnecessary follow-up work.

To address this, we previously introduced a warning message when a driver tried to update a trip’s status more than 24 hours before pickup. Drivers could override the message and continue, but many operators wanted more flexibility — to define their own time limit and decide whether or not drivers could bypass it.

What’s New

You now have full control over when and how the status change limitation applies.

Under My Office → Company Preferences → Driver Anywhere, you’ll find three new settings:

• Turn Status Change Limitation ON
  Enable or disable the limitation feature entirely.
• “Do not allow status change X hours before Pickup Time”
  Define how many hours before pickup the system should display a warning if a driver tries to change the trip status (e.g., to On The Way, Arrived, etc.).
  The default remains 24 hours, but now you can adjust it to fit your operation.
• Allow drivers to override status change limitation
  Choose whether drivers can continue after seeing the warning:

  • YES: Drivers can acknowledge and proceed.
  • NO: Drivers will see the warning but won’t be able to continue until the set time window.

(See below for examples of the new settings in your Company Preferences panel.)

Prerequisites

To use this feature, drivers must be on the latest versions of the Driver Anywhere app:

• Android: 4.6.7 or later
• iOS: 4.6.5 or later

A Smarter Way to Stay on Schedule

This update helps operators maintain clean trip flows, prevent early-triggered communications, and ensure passengers receive accurate updates right on time.

It’s a small but powerful way to keep your operation running smoothly and your clients confident in your service.

We appreciate your continued feedback — every improvement we make starts with your ideas.