Driver Gratuity in Driver Anywhere: Easier Tipping, Clearer Records

One gratuity choice, connected to your operation

This guide covers gratuities added during the Driver Anywhere payment flow.

1. The operator enables gratuity

   The operator chooses whether to allow Driver Gratuity for drivers in Company Preferences > Driver Anywhere.

2. The passenger selects a tip

   Choose a fixed percentage option, enter a custom amount, or select No tip.

3. The payment creates a record

   Once payment succeeds, gratuity is recorded separately in the reservation, Payment Terminal, and receipt, with the configured allocation reflected in settlement and payroll calculations.

Give passengers control over how much to tip

When Driver Gratuity is enabled, the payment screen offers 15%, 20%, and 25% gratuity choices. These preset percentages are fixed in the app and cannot be customized by the operator.

Passengers are not limited to those percentages. They can enter a custom gratuity amount or choose No tip. A selected gratuity is added to the payment before the transaction is completed.

Choose a percentage

Enter a custom amount

These screenshots show two different gratuity choices: a percentage-based tip and a custom amount. Select either image to view it at full size.

In the custom-tip example, the passenger chooses a $50.00 gratuity on a $276.90 trip, bringing the total payment to $326.90. The gratuity amount is the passenger's choice.

Who can benefit from Driver Gratuity?

The most direct fit is an operator who accepts passenger payments through Driver Anywhere. Different operators may value different parts of the workflow.

Airport and point-to-point trips

A passenger appreciative of assistance with luggage or a smooth airport pickup can include a gratuity during payment instead of needing cash.

Hourly chauffeur and events

Clients recognizing attentive service during an event or extended itinerary can enter a custom amount rather than choose a preset percentage.

Growing multi-driver operations

With the gratuity recorded alongside the transaction, the office has a documented amount available for its receipt, settlement, and payroll workflows.

For passengers

An optional way to recognize service during payment, with no cash required.

For office staff

A separately itemized gratuity in the reservation, Payment Terminal, and customer receipt.

For payroll staff

Driver Gratuity carried into the settlement and payroll calculation according to the configured allocation.

How to enable Driver Gratuity

Driver Gratuity is supported on both iOS and Android versions of Driver Anywhere, provided the operator enables the feature and the driver uses a supported app version. Follow these setup and verification steps.

1. Confirm driver payment access.

   Confirm that your drivers can process payments through Driver Anywhere. For general access and payment-permission setup, see the official access guide. Driver Gratuity is available across all payment gateways supported by Limo Anywhere.

2. Open Company Preferences > Driver Anywhere.

   Select Allow Driver Gratuity to make the option available to your drivers. The operator controls this company preference.

3. Review the rate line item name.

   The default name is Driver Gratuity. Operators can change the name used for the rate line item in Limo Anywhere and passenger email communications, including the receipt. For example, use Driver Tip if that fits your company's terminology.

4. Review the driver allocation percentage.

   The default is 100% allocated to the driver. This setting determines how much of collected gratuity is included in the driver's payroll calculation. Verify it against your compensation and gratuity policies.

5. Save preferences and run a test.

   As a rollout best practice, test the choice during payment and verify the gratuity in the reservation, transaction record, receipt, and settlement/payroll calculation before introducing it across your team.

Enable the setting and name the item

Review driver payroll allocation

Two percentages, two different purposes.

The fixed percentage a passenger selects determines the tip amount added to the payment; a custom amount is also available. The separate driver allocation percentage determines how much of the collected gratuity is included in payroll. Passenger percentage presets are fixed; the payroll allocation setting is operator-configurable.

Where the gratuity appears

The value of the feature extends beyond the payment screen. Once a payment succeeds, Limo Anywhere records the gratuity separately from the trip fare in these areas.

Reservation · Secondary tab

The collected gratuity appears as a separate rate line item. After collection through Driver Anywhere, that line item is read-only on the reservation.

Payment Terminal

The transaction breakdown shows the fare and Driver Gratuity separately, so staff can distinguish the tip from the trip payment.

Customer receipt

Gratuity is displayed as its own line item using the configured rate line item name, giving the customer an itemized payment record.

Settle screen & Driver Payroll

Driver Gratuity is reflected in the Settle screen and included in Driver Payroll according to the configured driver allocation percentage. At 100% allocation, the full collected gratuity is included in the driver's payroll calculation.

Receipt amount breakdown

Settle screen allocation

Getting started: Review your gratuity settings with your team and confirm how they fit with your existing payroll and billing processes, especially for prepaid trips and corporate accounts. A quick walkthrough can help your team introduce the feature confidently and provide a consistent passenger experience.